Welcome to the EDC Support Online Shop website (the “Site”) owned and made available to you by EDC Support Limited a company registered under number 8225030 and whose office is at 18-22 Church Street, Lutterworth, Leicestershire, LE17 4AW, UK.
Please take the time to read these the terms and conditions herein (the “Terms and Conditions”) carefully as they form the whole agreement between you and us and are designed to regulate your use of the Site which we, EDC Support Limited operate from this URL.
1 your acceptance
1.1 By using this website Terms and Conditions you indicate an understanding and acceptance of them. Such acceptance is on your own behalf and by accepting these Terms and Conditions you warrant and represent that all Products ordered are for your own private and domestic use only.
1.2 If you do not accept these Terms and Conditions, you will not be able to purchase any of the Products offered on the Site.
2.1 Unless the context requires otherwise the following definitions shall apply to these Terms and Conditions:
“Content” means the textual and graphic content of the Site including but without limitation to, text, graphics, images, photographs, sounds, music, video, animation, characterisation and trade marks;
“Database” means an electronic database in which details relating to you and/or your use of the Site may be stored for the purposes of our providing the Services;
“Insolvency Event” means in respect of you:
a) you being unable to pay your debts, or being capable of being deemed unable to pay your debts; or
b) you entering into any arrangement, compromise or composition in satisfaction of your debts with your creditors.
“Intellectual Property Rights” means all intellectual property rights including but not limited to all registered and unregistered trade marks, patents, service marks, trade secrets, design rights (whether registerable or otherwise), applications for any of the foregoing, copyrights and other rights in works of authorship (including rights in computer software), moral and artists’ rights, semi-conductor topography rights, database rights, know-how, trade or business names and other similar rights or obligations, whether registerable or not, in any country (including the United Kingdom) for the full term of the rights together with any extensions or renewals;
“Price” means the price for the Products as offered on the Site or otherwise notified to you by us from time to time;
“Products” means the products we agree to supply to you under these Terms and Conditions.
“Registration Form” means our standard form request for information, completion and submission of which being your application for the Services.
“Site” means the website shop.edcsupport.co.uk which is owned and operated by us;
“we”, “us” and “our” means EDC Support Limited (a company registered in England and Wales under number 8225030) and whose office is 18-22 Church Street, Lutterworth, Leicestershire, LE17 4AW.
3 registration & purchasing
3.1 In order to purchase any of the Products from the Site you must register with us by completing and submitting an online form. We may, in our absolute discretion, accept or refuse any registration application. If we accept your application, we will send you confirmation of it.
3.2 Receipt of your credit card details and debit of payments does not constitute our acceptance of your purchase request. Our acceptance of your purchase request takes place when you receive a confirmatory message from us which sets out your order details (“Confirmation”) at which point the contract is made. You should retain a copy of this for your records.
3.3 We reserve the right to decline your purchase request for any reason whatsoever.
4.1 The Price of the Products are in British Pounds Sterling and are expressed exclusive of Value Added Tax (“VAT”) (where applicable) which is added and charged at the then prevailing rate during the checkout process.
4.2 Prices, offers, services and Products are subject to availability and we may change them at any time.
4.3 UK delivery costs are charged in addition to the cost of the Products and for the purpose of any monies being owed to us shall form part of the Price.
4.4 If the address for delivery is outside of the UK, further charges including but not limited to import duties and taxes may be levied on the Products in transit. Any such additional charges shall be borne by you. We shall not be liable for any damage caused to the Products where the Products have been damaged during any opening and inspection by customs or other authorities.
5 order acceptance
5.1 Order acceptance and the completion of the contract between you and us will take place when you receive the Confirmation unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in these Terms and Conditions.
5.2 Where Products are provided to you in installments, while each installment will constitute a separate contract, our failure to provide one or more of the installments shall not entitle you to terminate the contract as a whole.
5.3 You may cancel your order any time prior to your order being processed by us by removing any unwanted goods from the online basket and logging out of your account. We will also accept cancellations for orders made between 10am and 4pm by telephoning 01455 553350 within 30 minutes of placing your order. Whether a telephone order cancellation is received within 30 minutes of an order being placed shall be determined by us solely.
6.1 Payments must be made on-line by supplying us your credit/debit card details. All requests to purchase orders are subject to authorisation by the issuing card authority.
6.2 Unless we are negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when you place an order.
6.3 We reserve the right to assume that anyone presenting credit card details do so with your explicit authority to purchase Products from us. You will remain liable for the Price even if you have not given authority for a third party to use your details.
6.4 By submitting an order, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity, validate your payment card and obtain authorisations for your payments for the Products.
6.5 You acknowledge and agree that any review, feedback or rating which you leave on the Site may be published and used by us and or any affiliate companies for any purpose.
6.7 You must pay the Price on ordering the Products and time is of the essence. We reserve the right to charge you interest in respect of late payment of any sum due to us under these Terms and Conditions in accordance with statute.
7 your rights of cancellation
7.1 If you have placed an order you have a cooling-off period in which you can withdraw from purchasing the Products.
7.2 Any cooling-off period will end 7 working days from the Products are received. If you wish to cancel your order you must notify us in writing within the prescribed period.
7.3 Any cancellations or refunds other than in accordance with the cooling-off period referred to above will be in accordance with these Terms and Conditions.
8 our responsibilities
8.1 Subject always to these Terms and Conditions, we shall:
8.1.1 endeavour to make the Site available;
8.1.2 use reasonable skill and care in providing or procuring provision of the Products;
9 your responsibilities
9.1 You acknowledge and agree that:
9.1.1 as the registered cardholder you are responsible and liable to meet the Price for all Product requests which in our reasonable opinion have been made with your authorisation (which shall be assumed unless there are reasonably apparent reasons why this may not be the case);
9.1.2 you shall inform us immediately if you have any reason to believe that a third party has represented themselves as being in any way connected to you (or holds themselves out as being you) placed an order for Products without your authorisation;
9.1.3 all information that you provide to us is and remains at all times true, accurate and complete and complies with these Terms and Conditions;
9.1.4 you will pay the Price promptly without deduction, counterclaim or set-off;
9.1.5 you shall comply with these Terms and Conditions as amended from time to time, and further acknowledge and agree that it is your responsibility to check these Terms and Conditions, as may be amended, to ensure your continued acceptance of them;
9.1.6 you will adhere to your obligations contained in our Code of Conduct document which can be fund on the Site.
10 changes to the site
We reserve the right to modify the Site (including its functionality) from time to time without prior notice to you.
11.1 Without prejudice to any other rights or remedies we may have, we reserve the right to suspend, in whole or in part, the Site and/or your access to it, at any time and without notice to you, in circumstances where:
11.1.1 In our discretion solely we consider your use of the Site may expose us to claims or other liabilities, expose us to criticism, disrepute or cause us embarrassment howsoever arising or infringes our rights or the rights of third parties; or
11.1.2 You fail to pay the Price as it falls due.
11.2 The period during which we may suspend the Site and/or your access to it will continue until the circumstances giving rise to our right to suspend the Site and/or your access to it ceases to subsist or until our contract with you under these Terms and Conditions is terminated.
11.3 Even if we suspend the Site or your access to it under this clause 11, you will continue to be obliged to pay any Price owing or that arises during the period when the Site is suspended.
12.1 Subject to clause 11 above we reserve the right to terminate your use of the Site at any time.
12.2 In the event of termination, you will be entitled to a refund of that part of any Price you have already paid but in respect of such time you have not had delivery of the Products.
12.3 Notwithstanding clauses 12.1 and 12.2 above, we may at our absolute discretion terminate all or part of the Services with immediate effect by giving written notice to you of:
12.3.1 your commiting a material breach of these Terms and Conditions, or a series of breaches which when taken together amount to a material breach of these Conditions, provided that in the case of a breach which is capable of remedy you fail to remedy the breach within fourteen (14) days of receiving a written request to do so;
12.3.2 you being in material default of these Terms and Conditions which is irremediable;
12.3.3 an Insolvency Event affecting you occurs; or
12.3.4 we suffer from a Force Majeure Event more particularly detailed in these Terms and Conditions.
12.4 Termination under these Terms and Conditions shall not affect any rights or responsibilities that are intended to continue, or come into force, after termination.
13 limitation on liability
13.1 To the fullest extent permitted by law we will not be liable to you or any third party for any loss (in whatever form) and which arises out of or is related to you ordering a Product or your use of the Site (howsoever occasioned, whether directly or indirectly).
13.2 The Site is provided on an “as is” and “as available” basis and while we will take all commercially reasonable steps to minimise periods of interruption we do not warrant and reciprocally you acknowledge and agree that the Site may occasionally be unavailable for reason of repair, maintenance and upgrading or may be unavailable due to the nature and quality of the internet and or computer systems. We make no warranty, representation or guarantee of uninterrupted or fault free provision of the Site.
13.3 You further acknowledge and agree that we make no warranty and give no representation of any kind in relation to information supplied to us by third parties we accept no responsibility or liability for any inaccuracy in or arising out of any information supplied by any third party.
13.4 Our maximum liability to you will not exceed the Price. Nothing in these Terms and Conditions excludes or limits our liability for personal injury to you or death caused by our negligence.
13.5 You shall indemnify us against all costs (including legal costs), claims, damages, demands and expenses arising directly or indirectly out of any claim by any third party which arises in connection with your use of the Site unless it arises solely as a result of our negligence.
13.6 No warranty, guarantee or other term relating to quality or fitness for purpose is given in respect of the Products supplied by us but we shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given to us by any third party.
13.7 No warranty is given that:
13.7.1 the Site, any software available from the Site, or any website to which the Site is linked will being free from viruses or other defects;
13.7.2 the Material contained on the Site will be true, accurate or complete in all respects, except always to the extent otherwise set out in the Terms and Conditions and to any warranties which would be implied by law (including without limitation, warranties as to satisfactory quality and fitness for a particular purpose).
13.7.3 the type and nature of Products being offered are suitable for your particular circumstances;
13.7.4 that the information contained on the Site constitutes professional advice or a recommendation for any particular service.
You will at all times and on demand fully indemnify us and keep us fully indemnified from and against any claims, threatened or made against us arising as a result of your non-compliance with any representations, warranties or obligations set out in your order or these Terms and Conditions.
15 intellectual property rights
15.1 We are the owner or the licensee of all Intellectual Property in the Site, in the material published on it, and in the documents and other content of the Site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
16 linking to and from the site
Links to any third party websites on the Site are provided solely for your convenience. Using these links will navigate you away from the Site. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability and you use such third party websites entirely at your own risk.
17.1 Dates for delivery of the Products and or Services are an estimate only and time is not of the essence.
17.2 You shall be responsible for inspecting the Products on delivery for any apparent defects or errors. If any defects are discovered during this inspection, you must notify us immediately. You shall be deemed to have accepted the Products and or Services should notification of your rejection not be given to us within 10 days of payment. Anybody presenting themselves as acting on your behalf in order to inspect or accept delivery of the Products shall be deemed to be your representative and as such has all relevant authorities to accept the Products.
17.3 If you do not accept the Products for any reason other than as set out above we will store them at your expense, charging a daily storage rate. In such an instance you will be responsible for collecting the Products from our premises at a time which is convenient to both parties. If 30 days after completion of the work you have either not accepted delivery or collected the Products from our premises, we reserve the right, at our option, to deliver the Products to your premises at your cost for both fuel and an hourly rate to cover our time. In both instances you will remain liable for the Price. We will not be liable for any damage to the Products while they are in storage or transit.
17.4 Risk in the Products will pass to you on delivery. Title in any Products supplied by us to you shall not pass to you until we have received in cleared funds all sums due to us.
17.5 Until ownership of the Products has passed to you, you will hold the Products on a fiduciary basis as our bailee and keep them separately and marked clearly as belonging to us. We reserve the right to enter your premises and you shall grant us access to recover any Products supplied by us to you if payment is not made on the due date. Until all sums owing to us have been paid in full and in cleared funds you shall properly store, protect and insure the Products against loss or damage and in the event of a relevant claim shall hold the proceeds of such insurance on our behalf as our trustees. You agree to be held personally liable to compensate us for any loss suffered should you trade or otherwise dispose of the Products before we have been paid in full and cleared funds.
17.6 Delivery of Products shall be made by a courier of our choosing.
17.7 Further information can be found in our Delivery Information document which can be found on the Site.
18 refunds and returns
18.1 The returned items need to be in a saleable condition. Return postage is at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via email within a reasonable period of time. We will process the refund due to you as soon as possible. Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received in full by our offices. We are unable to provide a free returns service, and therefore all return postage costs are to be covered by the customer. If you return an item to us outside of the terms and conditions of our return policy and your statutory rights do not apply we may not refund you.
18.2 Replacement products will only be available where in our absolute discretion the Products have been damaged or we have made an error in processing your order.
18.3 Subject to clause 18.1 we will replace damaged or erroneous Products. It is your responsibility to provide us with an unambiguous statement of why the Products are being returned when returning the Products.
18.4 Unless hand delivered and passed to a member of our staff, we shall not be held responsible for loss of any Products returned to us in accordance with this clause 18.
18.5 Only unworn (if appropriate) or unused products returned in their original packaging will qualify for a refund.
18.6 We reserve the right at our sole discretion to offer a refund of the Price instead of a replacement of the Products where Products are returned to us.
18.7 Further information can be found in our Exchange & Refunds document which can be found on the Site.
You shall not assign or otherwise dispose of all or any of your rights or obligations under these Terms and Conditions without obtaining our prior written consent.
20.1 Any notice required to be given under or in connection to these Terms and Conditions shall be in writing, signed by or on behalf of the party giving it and shall be served by pre-paid first-class post, recorded delivery or registered post to the address and for the attention of the relevant party notified for such purpose, or to such other address as that party may have notified to the other party in accordance with this clause 20.
20.2 A notice shall be deemed to have been received in the case of pre-paid first-class post, three Working Days from the date of posting;
20.3 In proving service, it shall be sufficient to prove that the envelope containing the notice was addressed to the relevant party at its address previously notified for the receipt of notices (or as otherwise notified by that party) and delivered either to that address or into the custody of the postal authorities as pre-paid first-class post, recorded delivery, registered post or airmail letter.
Our failure or neglect to exercise any of our rights or remedies under these Terms and Conditions should not be construed as a waiver of our rights nor in any way affect the validity of the whole or part of these Terms and Conditions nor prejudice our right to take subsequent action.
If any part of these Terms and Conditions are held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, that part shall be severed without effect to the remainder.
23 entire agreement
23.1 These Terms and Conditions together with any documents on the Site constitute the entire agreement and understanding between you and us in respect of the matters dealt with in them and supersedes, cancels and nullifies any previous agreement between you and us in relation to such matters notwithstanding the terms of any previous agreement or arrangement expressed to survive termination.
23.2 You acknowledge and agree that, in placing an order you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) other than as expressly set out in these Terms and Conditions.
The headings are for convenience only and shall not affect the interpretation of these Terms and Conditions.
25 use of the site
25.1 You must not misuse the Site.
25.2 In accepting these Terms and Conditions you agree you will not:
25.2.1 commit or encourage a criminal offence;
25.2.2 transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
25.2.3 hack into any aspect of the Service;
25.2.4 corrupt any data and or information;
25.2.5 cause annoyance to other users;
25.2.6 infringe upon the rights of any other person’s proprietary rights;
25.2.7 send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
25.2.8 attempt to affect the performance or functionality of any computer facilities of or accessed through the Site.
25.3 You agree that you shall fully indemnify and keep us fully indemnified against any breach of your obligations under this clause 25.
We reserve the right to change or amend these Terms and Conditions at any time and without prior notice. You will be taken as accepting the then current Terms and Conditions each time you choose to order a Product or use the Services.
27 exclusion of third party rights
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions and no person other than you and us shall have any rights under them nor shall they be enforceable under that Act by any person other than you and us.
28 force majeure
28.1 We shall not be considered to be in default of these Terms and Conditions or liable to you by reason of any delay or failure in the performance of our obligations under these Terms and Conditions if caused in whole or in part by any act, omission or circumstance beyond our control (an “Event of Force Majeure”).
28.2 An Event of Force Majeure shall include, but not be limited to, an act of God, flood, storm, fire, war, terrorist act, riot, strike or other industrial action, act of Government, breakdown of machinery, shortages of materials, or a delay or failure on the part of any sub-contractor, supplier or carrier of goods or materials relating to these Terms and Conditions.
28.3 We shall endeavour to resume performance of our obligations as soon as the Event of Force Majeure has ceased.
28.4 If an Event of Force Majeure continues for a period of more than 1 month from the date of its commencement either you or us shall be entitled to terminate any contract between us immediately on notice to the other without liability except for any rights and liabilities which have accrued up to the date of termination of our contract.
29 governing law and jurisdiction
29.1 These Terms and Conditions and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to them or their formation shall be governed by and construed in accordance with the laws of England.
29.2 Both we and you irrevocably submit to the exclusive jurisdiction of the courts of England to hear and determine any suit, action or proceedings or settle any disputes arising out of or in connection with these Terms and Conditions.